Regular Users
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Instant Message
To make use of our Instant Message service, please log in or register above, or simply enter your name and email address below:
Special Request
To make an order that can't be fulfilled by our styles, simply use our Special Request feature.
Frequently Asked Questions
- How would I know if there is a problem with my order?
- What happens if the flowers delivered are unsatisfactory?
- How fast can Kiwiflowers.com make deliveries and how much does it cost?
- Are rural deliveries a problem?
- What if I want flowers that are not pictured on Kiwiflowers.com?
- If I want to send a message along with my order - how does it all work?
- If I am ordering from abroad, how do I know exactly how much my local account will be billed?
- How reliable is delivery?
- What if I want a special gift basket containing items other than flowers made up on my behalf, like a basket for a new mother?
- Can I order something out of the extra section without ordering flowers as well?
- If I click on "Buy now" have I spent any money?
- How can I choose a new bunch after I have already selected one?
- Is there a minimum purchase that is deliverable?
- Do I have to register to be able to place an order?
- Can I pay with Eftpos?
- How do I order something that is not on the ordering menu (i.e. specified bunch style)?
- Where can I find out about delivery fees?
- How do I pick specific flowers to go in a bunch?
- How do I remove a product from my ordering selection?
- How do I obtain a discount code?
- What is an E-Guarantee?
- What is the difference between a posy and a bouquet?
- If there is no one home when you try and deliver, what do you do?
- If I am sending two gifts to the same address, will I pay two delivery fees?
How would I know if there is a problem with my order?
If we are unsure of any aspect of your order for any reason we will call you or email you immediately. By selecting to have an email sent to you of your flowers ordered, you are able to see exactly what has been sent.
If you are unsure of any aspect of your order, simply speak to a florist online or call us if in NZ on . If you are not in NZ, please contact a florist via the instant messaging service on the tool bar at the top of the page.
What happens if the flowers delivered are unsatisfactory?
We have a complete customer charter here at Kiwiflowers.com. If for any reason you are not completely satisfied with your order, let us know within 24hrs and we will be happy to replace your flowers or give you a full refund. It is important that you notify us immediately so that we are able to assess the condition of the flowers before they start to deteriorate due to new conditions. Please note that we are unable to accept liability where the wrong delivery address has been given due to customer error.
How fast can Kiwiflowers.com make deliveries and how much does it cost?
We offer different services, depending on the delivery address and your budget.
- $25 - Special delivery within 1 hr or at a specific time is possible in Auckland (where physically possible). We will either make the delivery personally or arrange for a special courier depending on circumstances. (Cost includes a large, specifically designed, protective, delivery box which ensures that your flowers arrive in top condition.)
- Special delivery out of Auckland area is not usually available, unless by arrangement with Kiwiflowers.com via telephone or instant messaging service. Please do contact us to see if we can help you with special requests.
- $15 - In Auckland. Standard delivery is within 3 hours of leaving Kiwiflowers.com. (Cost includes a large, specifically designed, protective delivery box).
- $25 - Same day delivery by 5pm to Rotorua, Hamilton & Tauranga, is available for orders received no later than 9am (NZ Time). (Cost includes a large, specifically designed, protective, delivery box).
Next Day delivery- delivery address not in Auckland
$25 - For out of Auckland deliveries, guaranteed by 5pm the following day for orders received before 4pm (New Zealand Time). (Cost includes a large, specifically designed protective delivery box).
Please note exceptions to this information on Anzac Day, Valentines Day, Christmas Day, Good Friday & Easter Sunday & any other trading days where restrictions apply under NZ Trade Law. Specific delivery conditions will be posted on Kiwiflowers.com at these times.
- If the delivery address is in Auckland and the order is received by midday on Mother's Day (NZ Time) - WE WILL DELIVER!
- For delivery addresses out of Auckland including Rotorua, Hamilton, Tauranga orders need to be received by Kiwiflowers.com by Friday 10th 3pm, for delivery on Saturday 11th by 5.00pm or Sunday 12th (where available).
Are rural deliveries a problem?
No, we can deliver to anywhere in NZ. However, we are unable to provide an E-Guarantee picture for deliveries in the South Island, (something we are working on at the moment). Please allow a little more time if you require your rural delivery to take place at a specific time.
What if I want flowers that are not pictured on Kiwiflowers.com?
We are in constant contact with local growers and are always happy to source special flowers for you. The more notice given of a special order the easier it will be for us to find unusual/special flowers. Speak to a florist to arrange your special order using the Instant Messaging service at the top of the page (available only to registered users).
If I want to send a message along with my order - how does it all work?
Simply let us know when you make your order and we will be happy to include a special message from you to the recipient of your order.
If I am ordering from abroad, how do I know exactly how much my local account will be billed?
Use our currency converter to find out the exchange rate from the Bank of New Zealand each day. Our merchant service is provided by the BNZ.
How reliable is delivery?
We guarantee quoted delivery times. In the event that your order is more than ½ a day late after we have confirmed a specific delivery time we will refund your delivery charge to you and deliver your order for free.
What if I want a special gift basket containing items other than flowers made up on my behalf, like a basket for a new mother?
Tell us what you want and we will do everything in
our power to please you! Use our instant messaging service to give
us as much notice as possible (available only to registered users).
Can I order something out of the extra section without ordering flowers as well?
Yes you can. You will be charged a gift wrap fee and of course delivery.
If I click on "Buy Now" have I spent any money?
No, only when you finally enter your credit card details and click "Process Order" is your credit card charged.
How can I choose a new bunch after I have already selected one?
You have total control over the gifts you wish to order. If you want to select a new gift style and replace one that you've chosen, simply click the "Buy Now" button for the desired gift, make your selections, and your old gift will be replaced with the new style. To keep your first gift and start a second one, finish the first gift by entering the delivery information and you will be given a range of choices on how to continue with your order.
Is there a minimum purchase that is deliverable?
No, you can select whatever gift you would like and we will deliver for you.
Do I have to register to be able to place an order?
No, you don't - but if you would like to be kept informed of all our specials and also use services on our site like the Instant Messaging service, you will need to register.
Can I pay with Eftpos?
Unfortunately, no. The technology is not currently available from our banking services supplier, BNZ Buyline.
How do I order something that is not on the ordering menu (i.e. specified bunch style)?
Simply click on the "Special Request" icon at the bottom of every category page and follow the instructions from there. Your request comes to us and we immediately return a price to you.
Where can I find out about delivery fees?
All of our delivery fees and time lines can be found in the delivery section by using the menu at the top of every page.
How do I pick specific flowers to go in a bunch?
Choose your bunch style and as you proceed you will be asked if you would like to choose specific flowers for your bunch. Answer "Yes" to this and you will be taken to the flower library to make your choices.
How do I remove a product from my ordering selection?
You have the opportunity to change the contents of each of your gifts on the View Gift page. This lets you re-select the contents of your gift style, and edit any extra products you've added on to your gift. You will be taken to this page once you've made the selections available to you for your chosen gift style. You can also access it from any page while you're ordering by clicking the "View Gift" button in your order summary.
How do I obtain a discount code?
Discount codes are allocated to regular customers, and are as follows:
- Spend $1,% discount given
- Spend $2,% discount given
- Spend $3,% discount given
- Spend $4,% discount given
What is an E-Guarantee?
An "E-Guarantee" is a digital photo of the actual bouquet or gift sent out on your order. This guarantees that your gift is as you have ordered and meets our high standards.
What is the difference between a posy and a bouquet?
A posy (sometimes known as a "Tussy Mussy") is shorter stemmed and more compact, whereas a bouquet is longer stemmed and more loose in construction.
If there is no one home when you try and deliver, what do you do?
As we use commercial couriers, they only make one attempt at delivery. If the recipient is not home, they will leave your gift in a safe, cool place and leave a card in the letterbox advising where and when it was left.
Occasionally your gift may be left with a neighbour if they are prepared to accept the flowers and the courier is comfortable leaving them with them. If this happens, a card will either be left under the door or in the letterbox advising that this has been done.
Please ensure that you give us full delivery instructions and phone numbers to avoid potential problems.
If I am sending two gifts to the same address, will I pay two delivery fees?
Unfortunately, yes. Commercial couriers require payment for each separate gift or item.
