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How would I know if there is a
problem with my order?
If we are unsure of any aspect of your order for
any reason we will call you or email you immediately. By selecting
to have an email sent to you of your flowers ordered, you are able
to see exactly what has been sent.
If you are unsure of any aspect of your order, simply
speak to a florist online or call us if in NZ on . If
you are not in NZ, please contact a florist via the instant messaging
service on the tool bar at the top of the page.
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What happens if the flowers delivered
are unsatisfactory?
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We have a complete customer charter here at RosesareRed.co.nz.
If for any reason you are not completely satisfied with your order,
let us know within 24hrs and we will be happy to replace your flowers
or give you a full refund. It is important that you notify us immediately
so that we are able to assess the condition of the flowers before
they start to deteriorate due to new conditions. Please note that
we are unable to accept liability where the wrong delivery address
has been given due to customer error.
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How fast can RosesareRed.co.nz make
deliveries and how much does it cost?
We offer different services, depending on the delivery
address and your budget.
Urgent
- $25 - Special delivery within 1 hr or at a specific time is
possible in Auckland (where physically possible). We will either
make the delivery personally or arrange for a special courier
depending on circumstances. (Cost includes a large, specifically
designed, protective, delivery box which ensures that your flowers
arrive in top condition.)
- Special delivery out of Auckland area is not usually available,
unless by arrangement with RosesareRed.co.nz via telephone or
instant messaging service. Please do contact us to see if we
can help you with special requests.
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Same Day delivery
- $15 - In Auckland. Standard delivery is within 3 hours of
leaving RosesareRed.co.nz. (Cost includes a large, specifically
designed, protective delivery box).
- $25 - Same day delivery by 5pm to Rotorua, Hamilton &
Tauranga, is available for orders received no later than 9am
(NZ Time). (Cost includes a large, specifically designed, protective,
delivery box).
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Next Day delivery- delivery
address not in Auckland
$25 - For out of Auckland deliveries, guaranteed
by 5pm the following day for orders received before 4pm (New Zealand
Time). (Cost includes a large, specifically designed protective
delivery box).
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Holidays & Special days
Please note exceptions to this information on Anzac
Day, Valentines Day, Christmas Day, Good Friday & Easter Sunday
& any other trading days where restrictions apply under NZ
Trade Law. Specific delivery conditions will be posted on RosesareRed.co.nz
at these times.
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Mothers Day Deliveries
- If the delivery address is in Auckland and the order is received
by midday on Mother's Day (NZ Time) - WE WILL DELIVER!
- For delivery addresses out of Auckland including Rotorua,
Hamilton, Tauranga orders need to be received by RosesareRed.co.nz
by Friday 11th 3pm, for delivery on Saturday 12th by 5pm.
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Are rural deliveries a problem?
No, we can deliver to anywhere in NZ. However, we
are unable to provide an E-Guarantee picture for deliveries
in the South Island, (something we are working on at the moment).
Please allow a little more time if you require your rural delivery
to take place at a specific time.
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What if I want flowers that are
not pictured on RosesareRed.co.nz?
We are in constant contact with local growers and
are always happy to source special flowers for you. The more notice
given of a special order the easier it will be for us to find unusual/special
flowers. Speak to a florist to arrange your special order using
the Instant Messaging service at the top of the page (available
only to registered users).
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If I want to send a message along
with my order - how does it all work?
Simply let us know when you make your order and we
will be happy to include a special message from you to the recipient
of your order.
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If I am ordering from abroad, how
do I know exactly how much my local account will be billed?
Use our currency converter to find out the exchange
rate from the Bank of New Zealand each day. Our merchant service
is provided by the BNZ.
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How reliable is delivery?
We guarantee quoted delivery times. In the event
that your order is more than ½ a day late after we have confirmed
a specific delivery time we will refund your delivery charge to
you and deliver your order for free.
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What if I want a special gift basket
containing items other than flowers made up on my behalf, like a
basket for a new mother?
Tell us what you want and we will do everything in
our power to please you! Use our instant messaging service to give
us as much notice as possible (available only to registered users).
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